Under the terms of the annual SWRA Maintenance Program support and maintenance is provided for the SFRAS software. To obtain support utilize the contact information available in the Support Guidelines document.

Technical support is provided under the following categories:

1. Email Support: Support in response to email requests using a standard support email address including questions regarding use of SWRA data and SFRAS software usage. This involves helping staff with procedural use of the software, and resolving issues or bugs that are identified. 
   
   
2. Phone Support: Support via phone using a standard phone support phone number in response to questions regarding use of SWRA data and SFRAS software usage. This involves helping staff with procedural use of the software, and resolving issues or bugs that exist.
   
   
3. Project Support: Consulting support for SWRA/SFRAS users in using SWRA data/SFRAS software to support projects.  Sanborn technical staff will support users in providing GIS consulting advice and technical support for data compilation and development to support projects which will utilize SFRAS and related SWRA data.

It is recommended that SFRAS users who may require project support contact their SWRA Project Representative in advance, or contact the SFRAS Support Line for more informatmion. See the attached Guidelines document for more information.